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Claims

Our clients have entrusted their risks to us and it's a responsibility we shoulder proudly.

Report a Claim

Welcome to the Claims Centre

The claims operation that underpins every AIG insurance policy is one of our greatest strengths. We pride ourselves on the quality of our claims team, on our imaginative approach to the development and delivery of claims services, and on the way we think ahead – often introducing these capabilities to brokers and clients even before they have a loss.

Through such initiatives as our Claims Advisory Boards, AIG Canada’s claims group stays close to our clients. With leading-edge knowledge, the sound judgment born of experience, and innovative technologies, our 100 Canadian claims professionals are well-prepared to help resolve our clients’ claims - whether it be a prompt payment, skillful litigation defence, or effective mitigation of a loss.

The AIG Canada Claims Advantage

Local knowledge

Our local claims team has first-hand knowledge of risks, business practices, legal and regulatory issues. Our claims teams ensure that you are satisfied with the progress of your claim, every step of the way.

Worldwide capability

For companies doing business overseas, our global network gives us the edge in resolving your claim, should a loss occur in a foreign market. We can work across borders with teams in multiple countries, working with local languages, laws and regulations alongside those back home in Canada.

Dedicated, focused claims handling

We get your claim to the right expert, fast. Each claim is handled by an examiner with the most appropriate type of expertise, based on the product line and complexity of the loss. 

Global expertise

Our global claims team comprises over 10,000 claims professionals. We handle millions of claims every year, each one adding to the wealth of knowledge and experience that helps us resolve your claim quickly and efficiently.

Report a Claim

Each of our risk solutions has its own dedicated claims team so we can give your claim the attention it deserves. Click the button and we'll show you the appropriate contact information or next steps.

START YOUR CLAIM

What to expect when you file a claim

With every claim, big or small, we take pride in delivering responsive, fair and professional service. Our experts will maintain open and regular communication with you throughout the lifecycle of the claim.

Notification

The claims process starts when you contact your local AIG office or your broker.

Assignment

Your claim is timely assigned to a claims handler whose skills and experience match your needs.

Processing

The claims process starts shortly after your claims professional is assigned, reviewing the details and establishing relevant contacts.

Resolution

We are with you through claims resolution, whether it be through direct discussions, negotiations, or legal proceedings.